DELIVERY & RETURNS INFORMATION
COVID-19 UPDATE | CUSTOMER SUPPORT STATEMENT
The prime minister has announced that all non-essential retailers will close to help stop the spread of Covid-19. The DIY store sector has been categorised as an essential retailer by the government - therefore we will still be dispatching and delivering online orders to all customers.
In line with Govt guidelines our showrooms are now fully open as from the 15th June 2020 and you are able to browse, purchase and chat to our customer service team about all enquiries.
We’re here to help you with your questions, our customer service team will be on hand to chat through any queries on 01484 248 718 and will also be available on live chat from 7am-11pm.
Please Note | We will continue to operate a home delivery service, but this may be subject to slight delays and product ranges may be limited during the forthcoming weeks. If you are self-isolating and have ordered with us, please inform the customer service team and we will add specified delivery notes as to where to leave your goods.
Thank you for your cooperation, understanding and support in advance.
Once you place an order, we will e-mail you to confirm that we have received it. All orders are dispatched within 5 working days from receipt of order.
Delivery is charged at £12.50 (inc. VAT) for all orders under £75.00 to mainland UK.
For orders over £75 delivery is free
Please Note we do not deliver outside the mainland UK, Scottish Isles, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland & Eire, for Highlands please contact us for delivery prices.
Your order will be delivered at any time between 8am and 6pm, unfortunately we are unable to specify a specific time or time slot. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases.
ShowerWall Delivery Disclaimer Statement
All ShowerWall orders are subject to different shipping rates of the £75.00 delivery threshold. All ShowerWall orders come with a flat £50.00 delivery fee. On purchase we will send you a ShowerWall residential/site delivery disclaimer form which must be completed before delivery.
Free Sample Deliveries
All samples are delivered using the Royal Mail 48 hour delivery service, you should allow 2-3 working days for your sample’s to arrive.
If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund.
You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order.
Any packaging or security seals must be intact. You will be responsible for paying postage costs and arranging own return for unwanted item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).
If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).
The Panel Company cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.
The Panel Company