Delivery Information

Once you place an order, we will e-mail you to confirm that we have received it. All orders are dispatched within 5 working days from receipt of order.

Delivery Prices

Delivery is charged at £12.50 (inc. VAT) for all orders under £49.00 to mainland UK.
For orders over £49 delivery is free
Please Note we do not deliver outside the mainland UK, Scottish Isles, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland & Eire, for Highlands please contact us for delivery prices.

Your order will be delivered at any time between 8am and 6pm, unfortunately we are unable to specify a specific time or time slot. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases.

Free Sample Deliveries

All samples are delivered using the Royal Mail 48 hour delivery service, you should allow 2-3 working days for your sample’s to arrive.

Guarantee

If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund.

Returns

You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order. 

Any packaging or security seals must be intact. You will be responsible for paying postage costs and arranging own return for unwanted item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

The Panel Company cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

Returns Address

23 Second Avenue
Drum Industrial Estate
Birtley
DH2 1AG